Transform Your Brand with Creative Marketing Excellence

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Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Travenldre ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Travenldre. If you do not agree to these terms in their entirety, you must not access or use our services.

2. Service Description

Travenldre provides comprehensive marketing services including but not limited to brand strategy development, social media management, digital advertising campaigns, content creation, search engine optimization, and analytics reporting. Our services are designed to help businesses enhance their market presence and achieve their marketing objectives through data-driven strategies and creative execution.

3. Client Obligations and Responsibilities

Clients agree to provide accurate and complete information necessary for service delivery, including business objectives, target audience details, brand guidelines, and access to relevant platforms and accounts. Clients must respond to requests for feedback and approvals within agreed timeframes to ensure project schedules are maintained. Any delays in client response may result in project timeline extensions.

4. Payment Terms and Conditions

All services are billed according to the package selected or custom agreement established. Monthly packages require payment in advance on the first day of each billing cycle. Custom projects may require a deposit of 50% upfront with the remainder due upon completion or according to milestone schedules. Late payments may incur interest charges of 1.5% per month or the maximum allowed by law. Services may be suspended if payment is not received within 14 days of the due date.

5. Intellectual Property Rights

Upon full payment, clients receive ownership of final deliverables created specifically for their campaigns, including custom graphics, written content, and campaign materials. However, Travenldre retains the right to use completed work in portfolios, case studies, and promotional materials unless otherwise agreed in writing. Any pre-existing intellectual property, methodologies, templates, or tools used by Travenldre remain the property of Travenldre. Third-party content, stock imagery, and licensed materials remain subject to their original licensing terms.

6. Confidentiality and Non-Disclosure

Both parties agree to maintain confidentiality of all proprietary information shared during the business relationship. Travenldre implements reasonable security measures to protect client data and business information. We will not disclose client strategies, financial information, or trade secrets to third parties without explicit written consent, except where required by law or necessary for service delivery with approved vendors.

7. Service Modifications and Cancellations

Clients may request modifications to their service package with 30 days written notice. Monthly packages operate on a rolling basis and can be cancelled with 30 days written notice. Cancellation requests must be submitted in writing via email to info@Travenldre. No refunds will be provided for partial months or services already rendered. Custom project cancellations will be subject to fees for work completed to date plus a cancellation fee as outlined in individual project agreements.

8. Performance Expectations and Disclaimers

While Travenldre employs industry best practices and proven methodologies, we cannot guarantee specific results or outcomes from marketing campaigns. Performance is influenced by numerous factors including market conditions, competition, budget allocation, and client cooperation. We provide estimates and projections based on historical data and industry benchmarks, but actual results may vary. Clients acknowledge that marketing success requires ongoing effort and investment.

9. Limitation of Liability

To the maximum extent permitted by law, Travenldre's total liability for any claims arising from our services shall not exceed the total amount paid by the client for services in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or lost business opportunities. This limitation applies regardless of the legal theory under which damages are claimed.

10. Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good faith negotiations between both parties. If negotiations fail to resolve the dispute within 30 days, the matter shall be submitted to mediation in Canberra, Australia before proceeding to litigation. These terms shall be governed by the laws of the Australian Capital Territory and Commonwealth of Australia.

11. Changes to Terms

Travenldre reserves the right to modify these Terms of Service at any time. Significant changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after changes become effective constitutes acceptance of the modified terms. Clients who do not agree to updated terms may cancel their services according to our cancellation policy.

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Privacy Policy

1. Information Collection and Use

Travenldre collects various types of information to provide and improve our marketing services. Personal information collected includes names, email addresses, phone numbers, company details, and business information provided through our contact forms, consultation requests, and service agreements. We also collect business data necessary for campaign development including target audience demographics, marketing objectives, brand guidelines, and performance metrics from client platforms and accounts.

2. Types of Data Collected

We collect both personal and business data through direct interactions and automated technologies. Direct data includes information you provide when requesting consultations, subscribing to services, participating in surveys, or communicating with our team. Automated data collection includes website analytics such as IP addresses, browser types, device information, pages viewed, time spent on pages, and referral sources. This data helps us understand user behavior and improve our website experience and service delivery.

3. How We Use Your Information

Your information is used to deliver requested services, develop effective marketing strategies, create and execute campaigns, communicate project updates, process payments, and provide customer support. We analyze data to understand client needs, improve our service offerings, develop case studies and performance reports, and send relevant marketing communications to existing clients. Business data is used to benchmark performance, identify trends, optimize campaign strategies, and generate insights that benefit our clients' marketing efforts.

4. Data Sharing and Third-Party Services

We may share your information with trusted third-party service providers who assist in delivering our services, including advertising platforms (Google, Facebook, LinkedIn), analytics tools, email marketing services, project management software, and payment processors. All third parties are contractually obligated to maintain confidentiality and use data only for intended purposes. We do not sell personal information to third parties for their marketing purposes. Information may be disclosed if required by law, to protect our legal rights, or in connection with a business merger or acquisition.

5. Data Security Measures

Travenldre implements industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission using SSL certificates, secure server infrastructure with regular security updates, restricted access to personal information on a need-to-know basis, regular security audits and vulnerability assessments, and secure backup procedures to prevent data loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6. Cookie Policy and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics data. Essential cookies enable core website functionality and are necessary for the site to work properly. Analytics cookies help us understand how visitors interact with our website by collecting and reporting anonymous information. Marketing cookies may be used to track visitors across websites and display relevant advertisements. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

7. Your Privacy Rights and Choices

Under Australian Privacy Principles and applicable data protection laws, you have rights regarding your personal information. You may request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information subject to legal obligations, opt-out of marketing communications while still receiving service-related messages, and object to certain data processing activities. To exercise these rights, contact us at info@Travenldre with your specific request. We will respond within 30 days and may require identity verification before processing requests.

8. Data Retention

We retain personal information for as long as necessary to fulfill service obligations and legal requirements. Active client data is maintained throughout the service relationship and for a reasonable period afterward to address any issues or questions. Marketing communications data is retained until you opt-out or request deletion. Financial records are maintained for seven years in compliance with Australian taxation laws. Once retention periods expire, we securely delete or anonymize personal information unless continued retention is required for legal purposes.

9. Children's Privacy

Our services are directed toward businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from someone under 18, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

While Travenldre primarily operates within Australia, some third-party service providers may process data outside of Australia. When data is transferred internationally, we ensure appropriate safeguards are in place including standard contractual clauses, Privacy Shield certifications where applicable, and ensuring recipients comply with data protection standards equivalent to Australian Privacy Principles. Clients will be informed of significant international data transfers where required by law.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Significant changes will be communicated to active clients via email and posted prominently on our website at least 30 days before taking effect. The date of the latest revision will always be indicated at the top of the policy. Continued use of our services after policy updates constitutes acceptance of the changes.

12. Contact Information for Privacy Concerns

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at: Travenldre Privacy Officer, Level 1/33 Allara St, Canberra ACT 2601, Australia, Email: info@Travenldre, Phone: +61261694422. We take privacy concerns seriously and will investigate and respond to all legitimate inquiries within 30 days.

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Disclaimer

1. General Information Disclaimer

The information provided on the Travenldre website and through our marketing materials is for general informational purposes only. While we strive to ensure accuracy and currency of all information presented, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website or in our communications for any purpose. Any reliance you place on such information is strictly at your own risk.

2. No Guaranteed Results

Marketing performance and results are inherently variable and depend on numerous factors beyond our control, including but not limited to market conditions, competitive landscape, economic factors, consumer behavior trends, allocated budgets, client cooperation, and timing of campaigns. While Travenldre employs proven strategies and industry best practices, we do not guarantee specific outcomes, return on investment, lead generation numbers, sales increases, or any other specific business results. Case studies, testimonials, and performance examples represent individual client experiences and should not be considered typical or guaranteed results.

3. Professional Advice Disclaimer

Content provided by Travenldre, including blog posts, articles, consultations, and strategic recommendations, does not constitute legal, financial, accounting, or other professional advice. While our team includes experienced marketing professionals, our services are limited to marketing strategy and execution. Clients should consult with appropriate licensed professionals for legal, financial, tax, or other specialized advice. We are not responsible for decisions made based solely on information or recommendations provided through our services without independent professional consultation.

4. External Links and Third-Party Content

Our website and communications may contain links to external websites, third-party platforms, or reference third-party services not operated or controlled by Travenldre. We have no control over the content, privacy policies, or practices of third-party sites and assume no responsibility for them. The inclusion of any links does not necessarily imply endorsement or recommendation of the views expressed within them. We encourage users to review the terms and conditions and privacy policies of any third-party sites they visit. Travenldre is not liable for any damages or losses arising from use of third-party websites or services.

5. Service Availability and Technical Issues

While we strive to maintain continuous availability of our website and online services, we do not warrant that our website will be uninterrupted, timely, secure, or error-free. Technical issues, maintenance requirements, server problems, internet connectivity issues, or factors beyond our control may cause temporary interruptions. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice. Travenldre shall not be liable for any consequences arising from service interruptions or technical difficulties.

6. Testimonials and Case Studies

Client testimonials and case studies presented on our website or marketing materials reflect genuine client experiences but represent individual results that may not be typical. These examples are provided for illustrative purposes to demonstrate our capabilities and approach. Factors contributing to highlighted results include specific client circumstances, industry conditions, budget allocations, timeline, level of client engagement, and market opportunities that may not apply to all situations. Past performance does not guarantee future results, and individual client experiences will vary based on numerous factors.

7. Industry Changes and Market Dynamics

The digital marketing landscape evolves rapidly with frequent changes to platform algorithms, advertising policies, consumer behaviors, search engine requirements, social media trends, and technological capabilities. While Travenldre stays informed about industry developments and adapts strategies accordingly, we cannot predict or control platform changes that may impact campaign performance. Strategies effective at one time may require adjustment as market conditions change. Clients acknowledge that marketing requires ongoing adaptation and that past successful tactics may need modification over time.

8. Compliance and Regulatory Matters

Clients are responsible for ensuring their marketing materials, claims, and campaigns comply with all applicable laws, regulations, industry standards, and platform policies relevant to their business and industry. This includes but is not limited to consumer protection laws, advertising standards, privacy regulations, industry-specific requirements, and intellectual property laws. While Travenldre follows ethical marketing practices and general compliance guidelines, we are not legal advisors and cannot guarantee compliance with all regulations specific to every industry or jurisdiction. Clients should seek legal counsel for compliance verification.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Travenldre, its directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from use of our website or services, including but not limited to lost profits, lost revenue, lost business opportunities, data loss, reputational damage, or business interruption. This limitation applies regardless of the legal theory under which liability is claimed, whether in contract, tort, negligence, strict liability, or otherwise, even if Travenldre has been advised of the possibility of such damages.

10. Indemnification

Clients agree to indemnify, defend, and hold harmless Travenldre, its officers, directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from client's use of our services, violation of these terms, infringement of third-party rights, content provided by client, or client's business operations and marketing activities. This indemnification obligation survives termination of the service agreement.

11. Modifications to Disclaimer

Travenldre reserves the right to modify, update, or change this Disclaimer at any time without prior notice. Changes will be effective immediately upon posting to our website. It is the responsibility of users and clients to review this Disclaimer periodically for updates. Continued use of our website or services after changes are posted constitutes acceptance of the modified Disclaimer. The date of the most recent revision will be indicated at the top of this document.

12. Governing Law and Jurisdiction

This Disclaimer shall be governed by and construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia, without regard to conflict of law principles. Any disputes arising from or relating to this Disclaimer or use of our services shall be subject to the exclusive jurisdiction of the courts located in Canberra, Australian Capital Territory. If any provision of this Disclaimer is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.